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RMA Request Form

Please read the following carefully, for an overview of the material repair process, before submitting this form.

For service or repair, please complete the below Return Material Authorization (RMA) web form request.

Note: You'll need to provide a valid working email address, which you have direct access to, in order to complete your RMA submission request.

Once Gem Systems has received you RMA request, we will review, approve and provide an official RMA #, along with shipping instructions, via the email address you provided with this submission.

After receiving your shipment, we will reviewed and provide a Repair Estimate.

The repair will begin once the Repair Estimate is approved via a P.O., and we will provide you with an Order Acknowledgement (including shipping/insurance costs) for prepayment.

Units will be shipped back to you only after final payment is received.

Please do not include any confidential information in the form (credit cards, passwords, etc).

Please click here for RMA/Repair Terms and conditions.
GEM Systems Contact
Name
Contact Details
First Name*
Last Name*
Company*
Email Address*
Confirm Email Address*
Telephone*
Billing Address
Street Address*
Address Line 2
City
State / Province / Region
ZIP / Postal Code*
Country*
Instrument
Instrument Type*
Serial Number*
Instrument Problem*
Please provide a detailed description and attach any supporting documentation, as applicable. Note that a PO is required to process your repair.
Repair Requirements*
Repair Comment
Pre-Authorized Repair Limit ($ CAD)*
Note that a minimum evaluation charge of $125 CAD will apply per unit on out of warranty units.

Please attach any documentation that may help with resolving the issue.
Click here to view allowed file types
Images: jpg, jpeg, png, webp, tif, tiff, gif, bmp, dib, heif, heic, ind, indd, indt, psd, svg, svgz, ai, eps, pdf, raw, arw, cr2, nrw, k25
Documents: txt, rtf, doc, docx, wpd, msg, eml, wps, odt
Spreadsheets: xls, xlsx, 123, ods
Max. file size: 10 MB.
Is the return shipping address the same as the billing address?
Return Shipping Address
First Name*
Last Name*
Company*
Email Address*
Telephone*
Street Address*
Address Line 2
City
State / Province / Region
ZIP / Postal Code*
Country*
Do you want Gem Systems to handle the return shipping?*    
   
Please note that there will be an administrative charge if the return shipping is paid by GEM Systems.
Would you like the return shipment to be insured?*
GEM Systems is not responsible for insuring your instrument while in transit (ie. Loss/Damage/Theft). We recommend that you consider purchasing optional insurance when sending to Gem Systems, and for the return shipment.
US EIN Number
Mandatory for all US shipments
Additional Comments

Please select the Triangle and click the Submit button

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