Innovation and Reliability
Since 1980

RMA Request Form

For service or repair, please complete the below Return Material Authorization (RMA) web form request

We will process, review, and provide RMA # via the email address you provided

RMA Form:

First Name*
Last Name*
Company*
Email Address*
Telephone*

Billing Address
Street Address*
Address Line 2
City
State / Province / Region
ZIP / Postal Code*
Country*

Instrument Type(1)*
Serial Number(1)*
Instrument Problem(1)*
Please provide a detailed description and attach any supporting documentation, as applicable. Note that a PO is required to process your repair.
Instrument Type(2)*
Serial Number(2)*
Instrument Problem(2)*
Please provide a detailed description and attach any supporting documentation, as applicable. Note that a PO is required to process your repair.
Instrument Type(3)*
Serial Number(3)*
Instrument Problem(3)*
Please provide a detailed description and attach any supporting documentation, as applicable. Note that a PO is required to process your repair.
Instrument Type(4)*
Serial Number(4)*
Instrument Problem(4)*
Please provide a detailed description and attach any supporting documentation, as applicable. Note that a PO is required to process your repair.
Instrument Type(5)*
Serial Number(5)*
Instrument Problem(5)*
Please provide a detailed description and attach any supporting documentation, as applicable. Note that a PO is required to process your repair.
Instrument Type(6)*
Serial Number(6)*
Instrument Problem(6)*
Please provide a detailed description and attach any supporting documentation, as applicable. Note that a PO is required to process your repair.
Instrument Type(7)*
Serial Number(7)*
Instrument Problem(7)*
Please provide a detailed description and attach any supporting documentation, as applicable. Note that a PO is required to process your repair.
Instrument Type(8)*
Serial Number(8)*
Instrument Problem(8)*
Please provide a detailed description and attach any supporting documentation, as applicable. Note that a PO is required to process your repair.
Instrument Type(9)*
Serial Number(9)*
Instrument Problem(9)*
Please provide a detailed description and attach any supporting documentation, as applicable. Note that a PO is required to process your repair.
Instrument Type(10)*
Serial Number(10)*
Instrument Problem(10)*
Please provide a detailed description and attach any supporting documentation, as applicable. Note that a PO is required to process your repair.

Please attach any documentation that may help with resolving the issue.

Drop files here or Select files
Max. file size: 200 MB.
Pre-Authorized Repair Limit ($ CAD)*
Note that a minimum evaluation charge of $125 CAD will apply.
Is the return shipping address the same as the billing address?

Return Shipping Address
Street Address*
Address Line 2
City
State / Province / Region
ZIP / Postal Code*
Country*

Do you want Gem Systems to handle the return shipping?*
Please note that there will be an administrative charge if the return shipping is paid by Terraplus/Georent.
Would you like the return shipment to be insured?*
Gem Systems is not responsible for insuring your instrument while in transit. If your instrument is not insured, we recommend that you purchase the optional insurance for the return shipment.
US EIN Number
Mandatory for all US shipments
Additional Comments

Please select the Star and click the Submit button

refresh