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Since 1980

RMA Request Form

For service or repair, please complete the below Return Material Authorization (RMA) web form request.

We will process, review, and provide RMA # via the email address you provided.

Please do not include any confidential information in the form (credit cards, passwords, etc).

RMA Form:

GEM Systems Contact
Name*
Email Address*
Contact Details
First Name*
Last Name*
Company*
Email Address*
Telephone*
Billing Address
Street Address*
Address Line 2
City
State / Province / Region
ZIP / Postal Code*
Country*
Instrument
Instrument Type*
Serial Number*
Instrument Problem*
Please provide a detailed description and attach any supporting documentation, as applicable. Note that a PO is required to process your repair.
Repair Requirements*
Repair Comment
Pre-Authorized Repair Limit ($ CAD)*
Note that a minimum evaluation charge of $125 CAD will apply per unit on out of warranty units.

Please attach any documentation that may help with resolving the issue.
Max. file size: 200 MB.
Is the return shipping address the same as the billing address?
Return Shipping Address
First Name*
Last Name*
Company*
Email Address*
Telephone*
Street Address*
Address Line 2
City
State / Province / Region
ZIP / Postal Code*
Country*
Do you want Gem Systems to handle the return shipping?*
Please note that there will be an administrative charge if the return shipping is paid by GEM Systems.
Would you like the return shipment to be insured?*
GEM Systems is not responsible for insuring your instrument while in transit (ie. Loss/Damage/Theft). We recommend that you consider purchasing optional insurance when sending to Gem Systems, and for the return shipment.
US EIN Number
Mandatory for all US shipments
Additional Comments

Please select the Square and click the Submit button

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